Terms & Conditions

Terms & Conditions


RETURNS POLICY

We hope that you will be pleased with your order from us.

Should you not be for any reason we offer a full refund or exchange policy.

  • Full refund or exchange on goods returned within 28 days in original, unused condition. Please package delicate items carefully.
  • If returning for an exchange within the UK we ask that you pay for the postage back to us and we will pay for the postage to return the new item to you.
  • Please ask for a certificate of posting when returning goods in case of loss in the post.
  • We regret that we cannot cover the cost of replacing returned items for overseas customers.
  • We cannot cover the cost of returning unwanted or unsuitable items.

Shoes and clothing

  • An insole can make half a size difference in footwear, if you are unsure of sizing
  • Please try on shoes on a carpet to reduce marking if there is any chance you may want to return them.

Toiletries

  • Can be exchanged if in original condition.
  • Please check ingredients list before use if you are prone to allergies.
  • We regret we cannot offer refunds on opened goods.

Food items

  • Must be in original unopened condition.
  • We regret we cannot offer refunds on opened goods.
  • Please check ingredients list before opening if you are prone to allergies.

Faulty goods

Although we make every effort to bring you the highest quality vegan products, if you have any quality problems please contact us as soon as possible.

All our packaging materials are recycled, please re-use if you can.

Alcohol

Thid website sells products containing intoxicating liquor. For clarity, a drink containing alcohol is classified as intoxicating if it contains more than 0.5% of alcohol by volume (0.5% abv). 
Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor subject to a maximum fine of £1,000, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000.
Pursuant to the Licensing Scotland Act 2005 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor subject to a maximum fine of £200, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000 and or 3 months imprisonment. Veganstore c/o A F Blakemore & Son Ltd is committed to upholding both its legal and social obligations as a retailer of intoxicating liquor. To achieve this we have a number of control checks throughout the purchase and physical distribution process (e.g. requesting your date of birth when the order is placed and requirements for age identification on delivery where the recipient appears to be under the age of 18).
In accepting these Terms and Conditions you agree to provide Veganstore c/o  A F Blakmore & Son Ltd truthful and accurate information and act in accordance with the Licensing Act of 2003 or where applicable the Licensing Scotland Act 2005.

Missing Items

If you have an item missing from your order, please let us know within 7 days of your order being delivered. Claims email -  sales@veganstore.co.uk


TRADING INFORMATION

Head Office: AF Blakemore  & Son Limited, Long Acres Industrial Estate, Rosehill, Willenhall, West Midlands, WV13 2JP

Please note we are not open to the public.
VAT Number: 431 3902 80
Registered Company Number: 0391135
Place of Registration: UK
Methods of Payment: {Visa, Mastercard, Maestro, Visa Delta, Solo}.