Terms & Conditions

Terms & Conditions


RETURNS POLICY

We hope that you will be pleased with your order from us.

Should you not be for any reason we offer a full refund or exchange policy.

  • Full refund or exchange on goods returned within 28 days in original, unused condition. Please package delicate items carefully.
  • If returning for an exchange within the UK we ask that you pay for the postage back to us and we will pay for the postage to return the new item to you.
  • Please ask for a certificate of posting when returning goods in case of loss in the post.
  • We regret that we cannot cover the cost of replacing returned items for overseas customers.
  • We cannot cover the cost of returning unwanted or unsuitable items.

Shoes and clothing

  • An insole can make half a size difference in footwear, if you are unsure of sizing
  • Please try on shoes on a carpet to reduce marking if there is any chance you may want to return them.

Toiletries

  • Can be exchanged if in original condition.
  • Please check ingredients list before use if you are prone to allergies.
  • We regret we cannot offer refunds on opened goods.

Food items

  • Must be in original unopened condition.
  • We regret we cannot offer refunds on opened goods.
  • Please check ingredients list before opening if you are prone to allergies.

Faulty goods

Although we make every effort to bring you the highest quality vegan products, if you have any quality problems please contact us as soon as possible.

All our packaging materials are recycled, please re-use if you can.


TRADING INFORMATION

Head Office: PO Box 110, Rottindean, Brighton, BN51 9AZ. Please note we are not open to the public.
VAT Number: 754864688
Registered Company Number: 03967897
Place of Registration: Brighton, UK
Methods of Payment: {Visa, Mastercard, Maestro, Visa Delta, Solo}.